What to do when BitDefender does not detect malware
In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below:

NOTE: These files will be used for malware ana

 The system appears infected
If your PC appears to be infected with malware, but BitDefender does not detect that anything is wrong, please complete the CUSTOME

 What to do when BitDefender detects legitimate applications

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, add run

 BitDefender decreases the malware signatures number

An update to the BitDefender signature database file was performed today, November the 6th 2008 resulting in a decrease in the number of signatures listed. The number of viruses detected by B


 What is new in BitDefender 9 Professional Plus
Main new features in BitDefender 9 Professional Plus

Heuristics in Virtual Environment
Heuristics in Virtual Environment (HiV


 How to uninstall BitDefender

 How to locate the license key

In order to locate the license key used to register BitDefender one needs to perform the following steps:

  1.  How to determine what product and version is installed

    In order to determine what BitDefender product and version is installed one needs to perform the following steps:

    1.  Deleting infected messages stored in local archives

      BitDefender can identify viruses stored in mail databases and mail archives stored on disk. Sometimes it is necessary to identify the infected message using the information provided in the sc


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